Privacy Policy

Last Updated: October 10, 2026

1. Who We Are (Data Fiduciary)

Organization: VakeelSathi, a partnership firm
Udyam Registration No.: UDYAM-JK-07-0095591
Registered Office: 160A, Near Shiv Mandir, Gandhi Nagar, Block A, Jammu, Jammu and Kashmir 180004
Contact Email: support@vakeelsathi.in
Phone: +91 96437 82124
Website: https://www.vakeelsathi.in

VakeelSathi is a technology platform that helps people get in touch with independent advocates. We are not a law firm and do not ourselves provide legal advice.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact Information: Name, phone number, email address (when you contact us or submit a request)
• Service Enquiry Details: The legal service category you select in our intake form (for example, property disputes, family matters, consumer complaints, or contracts and agreements) and any free-text details you voluntarily provide describing your legal issue
• Communication Data: Messages you send to support@vakeelsathi.in or to us on WhatsApp, and notes of calls we make to you about your request
• Device Information: IP address, browser type, operating system (automatically collected)
• Usage Data: Pages visited, time spent on site, referral source, and whether you clicked one of our ads

Please share only what we need. When you describe your issue, include only enough for us to understand the kind of help you need. Please do not send confidential documents, identity numbers (such as Aadhaar or PAN), bank or card details, passwords, or detailed information about other people.

3. Why We Use Your Data

We use your personal data to:

• Respond to your request and contact you about it by phone, WhatsApp, or email
• Connect you with an independent advocate, if you ask us to (see Section 4)
• Provide customer support and handle complaints
• Send you service updates about your request
• Send you promotional messages, only if you have separately agreed to receive them
• Understand how our website is used, measure our advertising, and improve the website
• Prevent spam, fraud, and misuse, and keep the website secure
• Comply with legal obligations

4. Who We Share Your Data With

We do not sell your personal data, and we do not share your name, phone number, or the details of your legal issue with advertising providers. We may share data with:

• Advocates: With your consent, we share your name, phone number, and enquiry details with an independent advocate so they can contact you about your matter. Advocates are independent professionals, not our employees or service providers, and are responsible for how they handle the information you give them.
• Service Providers that process data on our behalf:
  • Cloudflare — receives and stores intake-form submissions and provides bot protection
  • Resend — sends our team an email notification of each new request
  • GitHub — hosts this website and may log technical data such as IP addresses
• Analytics and Advertising Providers: PostHog (website analytics) and Google (Google Ads conversion measurement) receive device and usage data, such as pages visited, ad clicks, and whether an enquiry form was submitted, through cookies and similar technologies described in Section 10
• WhatsApp (Meta): If you contact us on WhatsApp, your messages are handled by WhatsApp under its own terms and privacy policy
• Legal Authorities: When required by law or court order

Our service providers may only use your data to provide their services to us, under their terms of service, which require them to keep it secure. You can ask us for a list of the service providers we use by contacting support@vakeelsathi.in.

5. Where Your Data Is Processed

Some of our service providers are based outside India, and your data may be stored or processed in other countries (for example, Singapore, the United States, or the European Union). The DPDP Act permits such transfers except to countries the Central Government restricts, and we will follow any such restrictions.

6. How Long We Keep Your Data

• Intake-form submissions are automatically deleted from our database within 7 days.
• Email notifications and messages about your request are kept only as long as needed to handle your request and any follow-up.
• Analytics data is kept by our analytics and advertising providers under their own retention settings.

Once data is no longer needed for these purposes, we delete or anonymize it, unless the law requires us to keep it longer.

7. Your Rights

Under the DPDP Act, you have the right to:

• Access information: Get a summary of the personal data we hold about you, how we process it, and who we have shared it with
• Correction and erasure: Ask us to correct, complete, update, or delete your personal data
• Withdraw consent: Withdraw your consent at any time, as easily as you gave it. This does not affect processing done before you withdrew it
• Grievance redressal: Complain to our Grievance Officer (Section 14), and then to the Data Protection Board of India
• Nominate: Nominate another person to exercise your rights if you die or become incapable of doing so

To exercise any of these rights, please contact us at support@vakeelsathi.in with "Data Rights Request" in the subject line. We may need to confirm your identity before acting on a request.

8. How We Protect Your Data

We take reasonable security measures to protect your personal data, including:

• Encrypting data in transit (HTTPS)
• Storing form submissions with a provider that encrypts data at rest
• Limiting access to your data to team members who need it to handle your request
• Automatically deleting form submissions after 7 days
• Spam and bot protection on our forms

If a personal data breach occurs, we will inform affected people and the Data Protection Board of India as required by the DPDP Act and its rules.

9. Children

Our website and services are only for people aged 18 or above. When you submit a request, you confirm that you are 18 or older. We do not knowingly collect personal data from children, and if we learn that a child has given us personal data, we will delete it.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

• Analytics to understand how visitors use our site
• Improving user experience
• Measuring the effectiveness of our advertising (for example, whether a visitor who clicked one of our Google ads went on to submit an enquiry)
• Protecting our forms from bots and spam

We use the following third-party technologies:

• PostHog — website analytics, to understand how visitors use our site
• Google Ads (Google tag) — advertising conversion measurement. Google may set cookies and process your device and usage data as described in How Google uses information from sites that use its services. We do not send your name, phone number, or enquiry details to Google.
• Cloudflare Turnstile — checks that form submissions come from a real person

You can control cookie settings in your browser. You can also manage or turn off personalised Google ads at My Ad Center. Disabling cookies may affect website functionality.

11. Third-Party Links and Services

Our website may contain links to third-party services (e.g., social media, WhatsApp). We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

12. Our Mobile App

This section applies when you use the VakeelSathi mobile app (Android and iOS). The rest of this policy also applies to the app.

Data the app collects

• Account details: Your phone number (used to sign you in with a one-time password), name, email address, and city
• Bookings and requests: Consultations you book (advocate, time slot, fee, and audio, video, or home visit), service orders, e-challan requests (including vehicle number and state), callback and emergency help requests, and any notes or messages you add
• Home visit address: The address, city, and PIN code you give for a home visit. If you choose to use your current location to fill in the address, the app reads your device location once for that purpose; we store the address, not your location history
• Messages: Chat messages between you and advocates in the app
• Calls: Records of audio and video calls made through the app (who was called, when, and for how long). We do not record the content of calls. Audio calls are connected through masked numbers, so you and the advocate do not see each other's real phone numbers
• Wallet and payments: Your wallet balance, transactions, and recharge records. Card, UPI, and bank details you enter for a payment are handled by our payment provider; we do not store them
• Device data: Device and notification identifiers (to send you notifications), crash and error reports, and app usage analytics

If you join as an advocate

We also collect your Bar Council enrolment number, practice areas, languages, experience, city, fees, consultation hours, and profile description to review your application and show your profile to users; your phone number to connect calls without revealing it to users; your earnings; and the bank account details you give us for payouts.

Service providers used by the app

• Supabase — app database, sign-in, and messaging (servers in Singapore)
• MSG91 — sends one-time sign-in passwords by SMS
• Razorpay — processes wallet recharges
• Plivo — connects audio calls using masked numbers
• Cloudflare — relays video calls when a direct connection is not possible
• Brevo — sends emails
• Sentry — crash and error reporting
• PostHog — app usage analytics
• Google Firebase — push notifications
• Your device's location and map services — only when you choose to use your current location for a home visit address

Who sees your app data

When you book or contact an advocate, they see the details needed for that booking, such as your name, booking details, messages, and (for home visits) your address. Our team can see bookings and requests to manage the service and handle complaints.

How long we keep app data and how to delete it

We keep your app data while your account is active. You can delete your account in the app at any time, or by email. Accounts with no activity for 12 months may be deleted automatically. Payment records are kept as required by Indian tax and accounting laws. See our account deletion page for exactly what is deleted and what is kept.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post changes on this page with an updated "Last Updated" date. If a change affects how we use personal data you have already given us, we will ask for your consent again where the law requires it.

14. Grievance Redressal

If you have a complaint about our services or about how we handle your personal data, please contact our Grievance Officer:

• Grievance Officer: Anmol Sharma, Partner
• Email: support@vakeelsathi.in (subject line: "Grievance", "Privacy Complaint" or "Data Protection Concern")
• Phone: +91 96437 82124
• Address: 160A, Near Shiv Mandir, Gandhi Nagar, Block A, Jammu, Jammu and Kashmir 180004

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Board of India.

15. Contact Us

For questions or concerns about this Privacy Policy, please contact:

• Email: support@vakeelsathi.in
• Phone: +91 96437 82124
• Website: https://www.vakeelsathi.in